Returning an item
- You can look up your order above and create a return request.
- Once this request has been received, we will send you the return address.
Receiving a refund:
- All returns consisting of non-faulty items must be made within 30 days of receiving the item.
Money Back Guarantee
- We offer "100% Money Back Guarantee". All issues or claims must be made within 30 days of delivery. Any claims after 30 days, they will not be accepted.
- In order to process your return, all Item(s) must be unused and in their original condition, any item(s) that MARC WENN reasonably believes has been used will not be accepted and ergo sent back to the customer.
- Item must be returned with their tags the tags still attached.
- Shipping costs will be refunded for only those items that are faulty.
- Refunds can only be issued to the account the customer used to purchase
- Refunds will be credited using the original method of payment
- Please give 3-5 days for our returns team to inspect the item before
- Customer is responsible for returning shipping charges (we are not charging restocking fees, which are usually 15-20% but also are not paying back shipping charges instead)
- We will try our best to process the refund as fast as possible. Refunds will most likely be made within 8-10 working days from receipt of return. This excludes weekends and public holidays.
- All items can be exchanged for another size if the one purchased does not fit
Cancelling your order:
- Under the consumer protection regulations 2000 all cancellations must be made within a 7 day period beginning on the day after the customer receives a confirmation email for their purchase.